CATERING Policies
Placing or Changing Your Order
Online, emailed or phone orders will be accepted or can be changed up to 48 hours before your Event or until we have reached our capacity; whichever comes first.
Cancellation Policy
Orders can be canceled with a full refund within the first 24 hours of placing the order.
After 24 hours of placing the order, cancellations will be charged at 25%.
Orders canceled with a minimum of 3 days advance notice before your Event Time will be refunded 50%
Within 48 hours of your Event Time, your order may not be canceled, you will be charged in full, and your order will be executed.
Payment Policy
We accept all major credit cards and use Stripe as our secure payment provider.
Catering orders will be charged in full upon order confirmation, special event pick-up orders (e.g., Thanksgiving, winter holiday, and NYE) may be charged upon order submission. Our system will email you a receipt, but if you need a copy you may reach out to us at hello@gumbosocial.com for a reissue.
In the event your card is declined at the time of processing, you must provide alternative payment in full within 24 hours or your order will be canceled.